News Releases

OCTOBER 9, 2020

Customer Service Updates


We have some exciting updates to share with you regarding our customer service team:

We are now Client Services.

Although we have a new name, you can continue to expect the same great service that James Bennett is known for, and we will be allocating each library a dedicated Client Services Team member.

As some of you may be aware we have been training an additional two new staff members who joined us recently, and we are now ready to announce the States and Territories each team member will be working with.

Below is our new Client Services Team; we have included a little background information and contacts details. We will be in touch directly to advise if there any changes to your current contacts, as we introduce our updated team to all of you.

Claire McManaway

Client Services – NSW


Ph: 02 8988 5055

Claire joined James Bennett in 1999 as a member of the Operations team, and has held various roles within the company. Claire has been a part of the Client Services Team for a number of years; and has a deep understanding of libraries and their requirements. Claire is a valuable member of the team and many of our library customers know Claire, and will have worked with her throughout the years.

Melanie Macri

Client Services – VIC, NZ


Ph: 02 8988 5060

Melanie joined James Bennett just over three months ago and comes with a wealth of knowledge from the book retail industry. She completed a 3 year bookseller apprenticeship in Germany followed by a Master of Arts in German Language and Literature. Melanie was the Assistant Manager at one of Europe’s biggest bookstores Mayersche Droste in Duesseldorf, where she also was part of the buying team! 10 years ago Melanie moved to Australia and in that time she managed Abbey’s Language Book Centre in Sydney.

Jan Ekins

Client Services – SA, WA, QLD


Ph: 02 8988 5011

Jan joined James Bennett three months ago and has a range of experience throughout the book world having worked in a variety of libraries and bookshops. Jan has worked at the State Library of Tasmania, Shell Oil Company and College of Advanced Education Perth. Jan also ran her own bookshop and café for a time, and has worked at the Co-op Bookshop, Pages & Pages, Better Read than Dead and more recently at Bookoccino as a Children’s specialist/buyer.

Sarah Avery

Client Services – ACT, TAS, NT, O/S


Ph: 02 8988 5057

Sarah joined James Bennett in 2008 and has over 10 years’ experience engaging with libraries; setting up reference standing orders, and working with digital products such as PressReader, Story Box Library and Destiny, as well as troubleshooting supply concerns. Sarah has been working with the Client Services Team and has now become a permanent member of the team.

Recent News Releases

Helping children understand climate change through stories

April 25, 2022

Using Story Box Library’s environment story collection and activity ideas, library staff can engage kids in climate change issues, encouraging care for the natural world, and consideration for community and global sustainability.National Families Week is an opportunity to celebrate and highlight all the characters and vitality of family members everywhere....
Read more

Watch Out for our Special EOFY Newsletter

March 27, 2022

If you are looking for a way to spend extra funds at this time, why not explore our James Bennett Products page or click through to our regularly updated curated title lists. Contact us if you have any questions or if you require any further information:Client Services: managers: & Selection: Team:
Read more


March 20, 2022

James Bennett, leading Australian Library Supplier, is offering you the opportunity to make a donation to support your community through the portal. Donating books to libraries who have experienced flood damage is just the beginning. Before the community can borrow donated books, they need to be made ‘shelf ready’, this involves;...
Read more

Story Box Library March Update

March 20, 2022

The first ever StoryBox app is here! Download now for Apple and Android devices, making a world of stories now even easier to access.Explore the Holiday Reading Challenge featuring Anzac stories, helping children learn more about the experiences of Australian and New Zealander soldiers and the significance of Anzac Day.Download...
Read more

Gabrielle Wang named 2022–2023 Australian Children’s Laureate

March 20, 2022

Melbourne-based author and illustrator Gabrielle Wang has been announced as the 2022–23 Australian Children’s Laureate. Gabrielle’s theme is “Imagine A Story” with a focus on encouraging everyone to keep using their imagination by reading, writing or drawing.Find out more about Gabrielle.Monthly ActivitiesGabrielle is sharing a fun creative activity every month. This...
Read more

Holiday Reading Challenge - Anzac stories

March 19, 2022

To help children learn more about the experiences of Australian and New Zealander soldiers and the significance of Anzac Day, Story Box Library has designed dedicated story collections and activity ideas for public libraries. Encourage young kids to enhance their knowledge of Anzac Day by participating in the Story Box Library Holiday...
Read more

More articles


New enewsletter service featuring all new content to ensure your library has everything it needs to meet patron demands. Subscribe here.

Contact Us (Send us a message)

James Bennett
Unit 3, 114 Old Pittwater Road
Brookvale NSW 2100, Australia
P: +61 2 8988 5000